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Terms & Conditions

The fine print...

What you need to know

1. Detailed description of goods and/or services
New Frontiers Tours (Pty) Ltd is a full service inbound tour operator and ground handler in the tourism industry that specialises in tailor-made and group travel to South Africa, Botswana, Zimbabwe, Zambia, Mozambique and St Helena Island.

2. Customer Privacy policy
New Frontiers Tours (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be deemed as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

3. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the New Frontiers Tours (Pty) Ltd bank account, the details of which will be provided on request.

4. Card acquiring and security
Card transactions will be acquired for New Frontiers Tours (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

5. Customer details separate from card details
Customer details will be stored by New Frontiers Tours (Pty) Ltd separately from card details which are entered by the client on PayGate's secure site. For more detail on PayGate refer to www.paygate.co.za.

6. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

7. Responsibility
New Frontiers Tours (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

8. Country of domicile
This website is governed by the laws of South Africa and New Frontiers Tours (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Block A, 1 on Langford, 1 Langford Road, Westville, Durban, 3629, South Africa.

9. Variation
New Frontiers Tours (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

10. Company information
This website is run by New Frontiers Tours (Pty) Ltd based in South Africa trading as New Frontiers Tours (Pty) Ltd and with registration number 2011/131114/07 and Craig David Smith, Paula Moore and Gary Allan Smith as Directors.

11. New Frontiers Tours (Pty) Ltd contact details
Company Physical Address: Block A, 1 on Langford, 1 Langford Road, Westville, Durban, 3629, South Africa
Email: info@newfrontierstours.co.za
Telephone:+27 (0) 31 279 5900